Frequently Asked Questions
Here you’ll find answers to common questions about Coppermoss jewellery, from materials and sizing to care, shipping and custom designs. If you can’t see what you’re looking for, just get in touch.
About Copppermoss Jewellery
What materials are used in your jewellery?
I primarily use copper, brass, eco silver, Jesmonite, leather and gemstones. Each product description provides detailed information about the materials used.
Are your jewellery pieces handmade?
Yes, all of my jewellery pieces are designed and handmade by me. Each piece is crafted with attention to detail and quality craftsmanship.
Are your jewellery pieces hypoallergenic?
While my jewellery is crafted with high-quality materials, individual sensitivities may vary. If you have specific metal allergies, please review the product descriptions or contact me for assistance.
Sizing & Fit
Custom Jewellery & Commissions
Do you offer custom jewellery designs?
Yes, I can offer custom jewellery designs. Please get in touch for more information and to discuss your specific requirements.
How do I request a custom piece?
If you’ve seen something you like on my website or social media, or you have an idea in mind, just send me a message via the contact page. I’ll get back to you to chat through options, timings and pricing.
Caring for Your Coppermoss Jewellery
How do I care for my Coppermoss jewellery?
Copper, brass, and silver jewellery can develop a natural patina over time. To maintain its shine, I recommend cleaning it with a soft cloth and avoiding exposure to harsh chemicals or excessive moisture. When you’re not wearing your jewellery, store it in a dry place away from direct sunlight.
Orders, Shipping & Returns
What is your shipping policy?
Do you offer returns or exchanges?
Do you offer gift wrapping services?
I offer worldwide shipping with various options. Shipping costs and delivery times may vary depending on your location. Please check the shipping details at checkout or get in touch if you have any questions.
Yes, I have a hassle-free return and exchange policy. If you’re not completely satisfied with your purchase, you can return it within 14 days for a refund or exchange. Please review my return policy for full details or contact me if you’re unsure about anything.
All orders are packaged in Coppermoss designed packaging and will make a perfect gift. Let me know on the order page if you would like me to add a special message. If you add a greetings card to your order I can write your message in the card for you.